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Advocacy

Advocacy means enabling people, including children, who sometimes cannot say what they think or how they feel, to be heard. The Croft has an independant advocate who is available to help with this process.

The aims of advocates are as follows:

• Safeguard the rights of service users
• Empower service users to make informed decisions about their care and treatment and to take greater control over their lives
• Support service users to get their views heard
• Represent the views of service users as if they were their own if the service user wishes it
• Support service users in seeking resolution to issues which concern them
• Protect service users who are particularly vulnerable for reasons of their illness or lack of capacity to make informed decisions
• Feedback issues raised by service users to those providing and commissioning services so that services can be constantly improved .

Advocacy is provided by NYAS and they can be contacted at help@nyas.net or through their website: www.nyas.net. They  provide a direct service to children but will help parents find their own advocate if requested to do so.